TICKETS
Q: How can I order tickets?
A:There are many ways to order tickets to Proctors events. Online, 24
hours a day at proctors.org Call the Box Office (518-346-6204) Visit the Box
Office in Proctors Arcade, 432 State St. Mail your order (432 State St. Schenectady,
NY 12305) Fax us an order (518-881-1823)
Q: What should I do if I lost my tickets?
A: Call 518-346-6204 and we will make duplicates and hold them at our
Box Office for pick-up. There is a slight reprint fee ($2.00 per ticket, not to exceed $10).
Q: Do you offer refunds for purchased performances?
A:If a performance takes place, despite adverse weather conditions,
Proctors will not issue refunds or exchanges to patrons who do not attend. The
only time a refund will be issued is when a performance is canceled.
Q: May I exchange my tickets?
A:Exchanges must be made no later than 24 hours before the scheduled
date and time of the performance. Members and subscribers may exchange tickets up to two hours before the performance. Tickets may be exchanged for another event or a gift certificate. An exchange fee of $3.50 per ticket (not to exceed $14) will be charged.
Subscribers and members at $150+ level are exempt from exchange fees (excluding the Broadway Series). The Box Office must have the tickets that you wish to exchange in order to make the exchange.
THEATRE
Q: What time do theatre doors open for a performance?
A:The time that the doors to the theatre open is determined by the show's
producer, but they typically open 30 minutes prior to curtain.
Q: What is the food and drink policy for Proctors Theatre?
A:Beverages and snacks are available prior to the show and at intermission
and may be taken into the auditorium.
Q:How are the seats numbered in the theatre?
A: The Right Center section is numbered as follows: 2, 4, 6, etc. The
Left Center section is numbered as follows: 1, 3, 5, etc. The Orchestra Center
section is numbered as follows: 101, 102, 103, etc. Ushers are available at
every aisle to direct you to your seats.
Q:How does Proctors handle late seating?
A:Latecomers will not be seated until a suitable break in the performance
and may be required, at the request of the show's producers, to be seated in
the rear of the theatre.
SPECIAL NEEDS
Q:Is your theatre wheelchair accessible?
A:We have wheelchair accessible seating and restrooms on the orchestra
level. Patrons with special needs should notify the Box Office when purchasing
tickets.
Q:Are there any devices to help the hearing impaired?
A:There are a limited number of FM wireless sound receivers available.
Call (518) 346-6204 weekdays 9AM - 6PM to reserve a receiver. There is a $3
charge for the headset and we require that some form of security be retained
for the receiver. These headsets are standard walkman headsets and patrons are
welcome to bring their own in lieu of purchasing one.
| Q:Are any of your performances signed? | ||
| A:Look for this image: |
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indicating signed shows or call the Box Office at (518) 346-6204 for additional information. |
Q:Does your theatre have an elevator?
A:We have an elevator to the right of the box office to access our balcony
level.
OTHER
Q:Do you sell gift certificates?
A:Gift certificates are available for all shows at Proctors Theatre in
any monetary denomination. These gift certificates can be purchased online,
by phone, or at the Box Office but can only be redeemed at the Box Office or
by mail (not over the phone).
Q:What is the number for the Lost and Found?
A:Please contact our Associate House Manager at 518-382-3884 x160.
Q:Where should I park?
A:There is a free public parking garage on Broadway, near the back entrance of Proctors. Parking is also available on State Street after five o'clock when the parking meters are off. There are also various other parking lots around town, please visit our parking page for more information.
Q:Are there any restaurants nearby?
A:There are a variety of restaurants, some of which are open before and
after the show. Please visit our restaurant page for more information
Q:How do I become a volunteer?
A:Proctors Theatre is always welcoming applications for volunteers. Please
visit our volunteer page for more information.
Q: May I exchange my tickets?
A:Exchanges must be made no later than 24 hours before the scheduled date and time of the performance. Members and subscribers may exchange tickets up to two hours before the performance. Tickets may be exchanged for another event or a gift certificate. An exchange fee of $3.50 per ticket (not to exceed $14) will be charged. Subscribers and members at $150+ level are exempt from exchange fees (excluding the Broadway Series). The Box Office must have the tickets that you wish to exchange in order to make the exchange.