Job Opportunities at Proctors

TITLE: Customer Service Agent  (CSA) – Box Office

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Tickets by Proctors seeks Box Office Customer Service Agents to serve in a professional, front-line position for this major regional performing arts center, often providing patrons their initial experience with Proctors and Capital Repertory Theatre. A CSA is expected to provide patrons with accurate event/facility information and assist with the selection and purchase of tickets. This is done with a high quality of individualized customer service via face-to-face communication, telephone, fax, mail, and e-mail. As the Box Office is generally open every day of the week to service Proctors’ & Capital Repertory Theatres’ numerous events and programs, CSA’s should be able to work a flexible schedule, including evenings, weekends and some holidays. Location could vary within our box offices around the Capital Region.

QUALIFICATIONS:

·       Excellent customer service skills and respect for patrons’ needs.

·       Excellent phone and communication skills.

·       Previous call center experience preferred.

·       Proficient in personal computer skills and ability to learn database programs quickly.

·       Able to work in a fast paced, high volume environment.

·       Excellent time management/multi-tasking/organizational skills.

·       Self motivated and takes initiative.

·       Able to handle cash and other payment methods responsibly and accurately.

·       A team player that is able to work well with others, sometimes in a stressful environment.

·       Upbeat, friendly personality.

·       Professional demeanor and appearance.

·       A strong work ethic.

·       Dependable transportation and flexibility to work in multiple locations within the Capital Region.

Currently seeking: Full Time CSA’s

Interested candidates should submit a resume to Proctors Box Office, 432 State Street, Schenectady, NY 12305 or e-mail: mbacchi@proctors.org.  No phone calls please.

Digital Content Producer

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Proctors is a regional performing arts organization with a broad mission which include emphasis on education, civic engagement and economic development. We are currently developing a new Web and social media strategy to better represent the breadth and depth of our endeavors. 
 
Key to executing this strategy is our creation of a new position, Digital Content Producer. The successful candidate will demonstrate strong news / feature writing skills and an ability to shoot and produce effective videos for Web and social media. You should also be adept writing and producing slideshow content using still photography. And you will occasionally produce original :15 spots for television and digital advertising.  
 
Other qualifications:
•   You must present a strong portfolio of video content you have shot and edited for broadcast or online use.
•   A journalism degree and / or professional new & feature writing experience is necessary, as is a strong grasp on proper grammar and punctuation (Strunk & White’s The Elements of Style and / or Associated Press Style). A portfolio of writing samples must be submitted.
•   The skill to produce finished products that are compelling for a wide range of readers and viewers is essential.
•   Adobe Premiere, InDesign and basic WordPress skills are vital. Adobe After Effects and Illustrator experience preferred.
•   Ability to evaluate website and social audience data in order to strategize content that grows traffic and engagement.
•   Work with the digital marketing manager to discover and develop user-generated content – from comments, blogs and forums to photos and video – to create interactive digital packages that can be promoted in print and digital media.
•   An ability to work evenings and weekends occasionally is needed.
•   A valid driver’s license and access to a vehicle is required.
 
Send a cover letter, salary history, and link to your electronic portfolio to jmurphy@proctors.org