Job Opportunities at Proctors

Food and Beverage Manager

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The organization is seeking a Food and Beverage Manager to develop, innovate and deliver a product mix for its Apostrophe Café, theatre concessions and bars, and other venue opening in the near future. The candidate must be quality-driven while maintaining aggressive financial returns.
 
Duties include:
  • Oversight of all food and beverage operations for the café, theatre concessions and bar service.
  • Purchasing of all related food and beverage stock.
  • All aspects of hiring and training staff.
  • Ensuring consistency of proper food preparation.
  • Maintaining a clean, safe work environment that complies with all relevant health standards.
  • Scheduling of all special event bars and food service personnel.

Qualifications:

  • Strong customer service skills and a genuine desire to accommodate customers’ needs.
  • Full command of NYS health code requirements. Food safety credentials a plus.
  • Clear and concise communication skills.
  • Proficiency in personal computer skills and ability to learn database programs.
  • Efficiency needed to work in a fast-paced, high-volume environment.
  • Excellent time management/multi-tasking/organizational skills.
  • Self-motivation and a solution-driven approach.
  • Experience in wholesale food, beverage and liquor inventorying and ordering.
  • Ability to track food and beverage costs via invoices and revenue reports.
  • Command of portion control, spoilage and waste reduction through efficient menu planning.
  • A team player mentality that makes working well with others, particularly during a high volume time, a natural response.
  • Upbeat, friendly personality.
  • Flexibility of available hours and reliability
 
Responses should address the above narrative and can be emailed to hr@proctors.org with the subject line: Food and Beverage Manager application.
 
Or via US mail:
HR at Proctors
432 State Street
Schenectady NY 12305
 
 

Customer Service Agent  (CSA) – Box Office


 
Tickets by Proctors seeks Box Office Customer Service Agents (CSAs) to serve in a professional, front-line position for this major regional performing arts center. Our CSAs often provide patrons their initial experience with Proctors and Capital Repertory Theatre. A CSA is expected to provide patrons with accurate event/facility information and assist with the selection and purchase of tickets. This is done with a high quality of individualized customer service via face-to-face communication, telephone, fax, mail, and e-mail. As the Box Office is generally open every day of the week to service numerous events and programs at Proctors & Capital Repertory Theatre, CSA’s should be able to work a flexible schedule, including evenings, weekends and some holidays. Assigned location could vary within our box offices around the Capital Region.
 

QUALIFICATIONS:

  • Excellent customer service skills and a genuine desire to accommodate patrons’ needs
  • Strong phone and communication skills.
  • Previous call center experience preferred.
  • Proficiency in personal computer skills and ability to learn database programs quickly.
  • Ability to work in a fast paced, high volume environment.
  • Excellent time management/multi-tasking/organizational skills.
  • Must be self-motivated and take initiative.
  • Ability to handle cash and other payment methods responsibly and accurately.
  • Team player that is able to work well with others, at times in a stressful environment.
  • Upbeat, friendly personality.
  • Professional demeanor and appearance.
  • Strong work ethic.
  • Dependable transportation and flexibility to work in multiple locations within the Capital Region.

Interested candidates should submit a resume to Proctors Box Office, 432 State Street, Schenectady, NY 12305 or e-mail: mbacchi@proctors.org

No phone calls please.