Q: How can I order tickets?
A: There are many ways to order tickets to Proctors events.
1. Online, 24 hours a day at proctors.org
2. Call the Box Office 518-346-6204
3. Visit the Box Office in Proctors Arcade
4. Mail your order to 432 State St. Schenectady, NY 12305
5. Fax us an order at 518-881-1823
Pass It On: Proctors is your only OFFICIAL TICKETING SOURCE for tickets. If you or your friends end up purchasing tickets from another source, you will 1) likely pay too much for your tickets, 2) possibly not have valid tickets, and 3) not be able to get help from Proctors box office if you have any trouble because Proctors will not have record of your transaction.
Q: What is a Traditional ticket?
A: A traditional ticket is one that the box office has printed for you. It looks the same as every ticket you have ever gotten from Proctors.
Q: How do I print my barcodes?
A: There are several ways to do this. You can print the confirmation screen when you finish your online purchase. You may also log into your web accout at anytime and click on my upcoming performance or my previous shopping carts. Either one of these tabs will bring you to your barcodes for your next performance. You then just print the page and bring it with you to the theatre to be scanned at the door.
Q: What should I do if I lost my tickets?
A: Call 518-346-6204 and we can reprint them for you and hold them at our Box Office for pick-up. Your lost tickets would then no longer be valid and the reprinted tickets would be the only tickets honored at the theatre doors. There is a reprint fee ($2.00 per ticket, not to exceed $10).
Q: Do you offer refunds for purchased performances?
A: If a performance takes place, despite adverse weather conditions, Proctors will not issue refunds or exchanges to patrons who do not attend. The only time a refund will be issued is when a performance is canceled.
Q: What time do theatre doors open for a performance?
A: The time that the doors to the theatre open is determined by the show's producer, but they typically open 30 minutes prior to curtain.
Q: What is the food and drink policy for Proctors Theatre?
A: Beverages and snacks are available prior to the show and at intermission and may be taken into the auditorium.
Q: How are the seats numbered in the theatre?
A: The Right Center section is numbered as follows: 2, 4, 6, etc. The Left Center section is numbered as follows: 1, 3, 5, etc. The Orchestra Center section is numbered as follows: 101, 102, 103, etc. Ushers are available at every aisle to direct you to your seats.
Q: How does Proctors handle late seating?
A: Latecomers will not be seated until a suitable break in the performance and may be required, at the request of the show's producers, to be seated in the rear of the theatre.
Q: Is your theatre wheelchair accessible?
A: We have wheelchair accessible seating and restrooms on the orchestra level. Patrons with special needs should notify the Box Office when purchasing tickets.
Q: Are there any devices to help the hearing impaired?
A: There are a limited number of FM wireless sound receivers available. Call (518) 346-6204 weekdays 9AM - 6PM to reserve a receiver. There is a $3 charge for the headset and we require that some form of security be retained for the receiver. These headsets are standard walkman headsets and patrons are welcome to bring their own in lieu of purchasing one.
|Q: Are any of your performances signed?|
|A: Look for this image:||indicating signed shows or call the Box Office at (518) 346-6204 for additional information.|
Q: Does your theatre have an elevator?
A: We have an elevator in the Arcade, across from the box office, to access our balcony level.
Q: Do you sell gift certificates?
A: Gift certificates are available for all shows at Proctors Theatre in any monetary denomination. These gift certificates can be purchased online, by phone, or at the Box Office.
Q: What is the number for the Lost and Found?
A: Please contact our Associate House Manager at 518-382-3884 x160.
Q: Where should I park?
A: There is a free public parking garage on Broadway, near the back entrance of Proctors. Parking is also available on State Street after five o'clock when the parking meters are off. There are also various other parking lots around town, please visit our parking page for more information.
Q: Are there any restaurants nearby?
A: There are a variety of restaurants, some of which are open before and after the show. Please visit our restaurant page for more information
Q: How do I become a volunteer?
A: Proctors is always welcoming applications for volunteers. Please visit our volunteer page for more information.
Q: May I exchange my tickets?
A: Members and subscribers may exchange Broadway tickets up to one week before the performane. The Box Office must have the tickets that you wish to exchange in order to complete the transaction. Please see your benefits package for more details.