Frequently Asked Questions
BOX OFFICE HOURS
- Monday - Friday • 10:00am - 6:00pm
- Saturday & Sunday • 10:00am - 5:00pm
- Extended Hours: We are also open until half an hour after curtain on any evening an event is scheduled.
LOCATED in Robb Alley just off Proctors Arcade
432 State Street
Schenectady, NY 12305
For more information, please call 518•346•6204 or email firstname.lastname@example.org
FOUR WAYS TO ORDER TICKETS:
- online at proctors.org ($6.00 processing fee and you print your barcode tickets at home. You can have traditional tickets printed for you, for an additional $2.00)
- By phone ($3.00 per ticket processing, not to exceed $15.00 plus $2.00 order fee)
- Mail/Fax ($6.00 processing fee)
- In person at the Box Office (no fees)
If you have ordered traditional tickets 10 business days or more prior to a show, you should receive them in the mail. If you've ordered within 10 business days of a show, you may pick up your traditional tickets at WILL CALL/PAID RESERVATIONS located at the Box Office. (some restrictions apply)
WILL CALL/PAID RESERVATIONS
The Will Call is located at the Box Office. At showtime it is a separate line. Look up, and you will see the signs above our friendly box office staff.
A traditional ticket is one that the box office has printed for you. It looks the same as every ticket you have ever gotten from Proctors.
Barcodes are tickets. If you have successfully printed out your barcodes, there is no need to go to the Box Office. Take your barcode tickets right to the door.
PRINTING BARCODE TICKETS
There are several ways to do this. You can print the confirmation screen when you finish your online purchase. You may also log into your web accout at anytime and click on my upcoming performance or my previous shopping carts. Either one of these tabs will bring you to your barcodes for your next performance. You then just print the page and bring it with you to the theatre to be scanned at the door. Make sure the seat numbers, date and time of the performance are visible.
Call 518•346•6204 and we can reprint them for you and hold them at our Box Office for pick-up. Your lost tickets would then no longer be valid and the reprinted tickets would be the only tickets honored at the theatre doors. There is a reprint fee ($2.00 per ticket, not to exceed $10).
EXCHANGE MY TICKETS
Members and subscribers may exchange Broadway tickets up to one week before the performance. The Box Office must have the tickets that you wish to exchange in order to complete the transaction. Please see your benefits package for more details.
If a performance takes place, despite adverse weather conditions, Proctors will not issue refunds or exchanges to patrons who do not attend. The only time a refund will be issued is when a performance is canceled.
In the interest of preserving affordable ticket prices for all patrons:
EVERY PERSON, REGARDLESS OF AGE, MUST HAVE A TICKET to be admitted to a performance. (NO EXCEPTIONS). A ticket is a revocable license valid only for the event and seat printed on it. Management may, without refund, revoke this license or refuse admission for unlawful sale, attempted resale, or for disorderly conduct.
PERFORMANCE START TIMES
Performances start promptly. To be certain of being seated in good time, we recommend you arrive 30 minutes before curtain for live performances at the Mainstage. Latecomers will be seated at an appropriate time as specified by the show.
WHEN TO ARRIVE
The theatre doors open approximately 30 minutes before curtain. There will be an announcement asking you to take your seat 5 minutes before curtain (live shows at the Mainstage).
PERFORMANCE RUNNING TIMES
Most performance running times are found on the individual show pages or by calling the Box Office. Sometimes due to the nature of a show we do not receive accurate running times in advance.
Latecomers will not be seated until a suitable break in the performance (as specified by the show) and may be required, at the request of the show's producers, to be seated in the rear of the theatre.
HOW TO FIND YOUR SEAT
Your tickets have the seat location printed on them but our volunteer ushers will help you find your seat.
The Right Center section is numbered as follows: 2, 4, 6, etc. The Left Center section is numbered as follows: 1, 3, 5, etc. The Orchestra Center section is numbered as follows: 101, 102, 103, etc. Ushers are available at every aisle to direct you to your seats.
We do have booster seats located at the concession stand but they are very limited. If borrowing one of our seats, you will be asked to leave ID with us. You are always welcome to bring your own booster seat.
FOOD and BEVERAGES
We have two concession stands and up to eight bars, however these are not all open for all performances. Apostrophe is Proctors Cafe & Lounge, open 8am - 8pm daily, located in Robb Alley near the Box Office. There are also numerous restaurants and bars in the area. Check out our restaurant page for more information. No outside food or beverages are permitted in the theatre.
CELL PHONES and PHOTOGRAPHS
Sitting near someone who is texting or making a phone call is extremely distracting. From certain seats it can even distract the performers. For this reason, please be courteous and not call or text in the theatre. Needless to say, taking photographs and videos is prohibited.
We do have a coat check. It is located in Proctors Arcade directly across from the mainstage entrance doors.
There is no dress code at Proctors. If you buy tickets in the Dress Circle that does not mean you have to dress in any particular way. What you wear is up to you.
We strive to make your visit as enjoyable as possible. For your comfort and those around you, please inform the customer service agent of any special need when purchasing tickets.
SERVICES FOR THE DISABLED To best assist patrons with special needs, it is helpful to have the special needs described to the customer service agent at the time of purchase. For more information regarding services for the hearing impaired and physically challenged customers, please contact the box office at 518•346•6204 or email email@example.com
Wheelchair seating is available for every performance; however, it is limited, so be sure to purchase early. All wheelchairs are not created equal. Please accurately describe the type and size of wheelchair you will be bringing so the customer service agent can seat you appropriately.
IF YOU NEED A WHEELCHAIR
Arrangements can be made to provide a wheelchair and escort to assist you from your car to your seat. Again, please inform the customer service agent that you would like to take advantage of this service, so arrangements can be made. Requests made within 48 hours of scheduled curtain may be difficult to accommodate.
ELEVATORS AND STAIRS
On the Mainstage there is an elevator to take you to the balcony level; however, there are stairs to negotiate once up there. There are no stairs on the orchestra level except one step up into the loge section and one step down into the pit. In the GE Theatre, there is no balcony but there are a lot of stairs to navigate.
You are welcome to borrow a headset and receiver from a special stand inside the theatre. Mainstage movie patrons will find them at the concession stand and if you are attending an event in the GE Theatre, you can get one right at the door. There is no charge for this but you will be asked to leave your ID (driver's license or credit card) which will be returned to you when you return the headset and receiver.
Every season we offer interpreted performances of our Broadway shows, Schooldays and some specially selected shows. Each interpreted performance has a section just for the hearing impaired audience and interpreter. Interpreter is spotlit for ease of sight. List of interpreted performances.
If you have an Assistance Dog, please inform the customer service agent when you purchase your ticket. Assistance Dogs cannot block aisles, so we may have to relocate you if you arrive with an assistance dog we were not expecting.
Some seats are set aside for people with visual impairments. They are limited so purchase early.
There is free parking (for Proctors events) in the Broadway Garage. The garage and many of the pay lots around Proctors have handicapped parking.
RESTROOMS FOR PEOPLE WITH DISABILITIES
Restrooms are located on orchestra level of the Mainstage, along the back wall of the theatre approximately halfway across, and also between the Box Office and the GE Theatre.
Gift Certificates can be purchased in any denomination and used for all Proctors shows, excluding fund raisers. These gift certificates can be purchased online, by phone or at the Box Office.
LOST AND FOUND
Please contact our Associate House Manager at 518•382•3884 x160.
There is a free public parking garage on Broadway, near the back entrance of Proctors. Parking is also available on State Street after five o'clock when the parking meters are off. There are also various other parking lots around town, please visit our parking page for more information.
There are a variety of restaurants, some of which are open before and after the show. Please visit our restaurant page for more information
Proctors makes every effort to advise of mature content. Ultimately however, the decision of what is appropriate is a matter best left to each individual parent or guardian. If you need assistance, please refer to the show's website, or call the Box Office at 518•346•6204 for more information. We will be happy to help!