Group Services Policies

Contact the Group Services Department at 518.382.3884 ext. 139 or groupsales@proctors.org.

Group Minimum

10 or more tickets to the same performance are required. This number may be higher, based on the contractual agreement with each show. Seating may be split among different price levels (A, B, C or Lia Club 20).

Reservations

All orders are subject to availability and the Group Services Specialist will reserve the best seats available at the time of booking.

Once tickets are reserved, an invoice and seating map will be issued. Please review the invoice for accuracy to verify performance date, time, and number of tickets for accuracy, and the map for seat location.

Deposit amount and payment due dates will be indicated on your invoice.

Deposit*

*This date may vary based on the contractual agreement with the production company, and booking date.

A 10% deposit is required within 30 days of placing an order. This percentage and date may vary based on the contractual agreement with the production company and date of booking.

Failure to remit your deposit will result in the immediate release of all your seats on hold. Please contact the Group Services Department before the payment due date, if you are concerned about the status of your payment.

Final Payment*

*This date may vary based on the contractual agreement with the production company, and booking date.

Final payment is due 30 days prior to your selected show date. 

Failure to make your final payment by the due date can result in the release of your seats and forfeiture of your deposit. Please contact the Group Services Department before the payment due date if you are concerned about the status of your payment.

Payments may be made over the phone using a credit card, or by mailing a money order/check in the account holders’ name to Proctors, 432 State Street, Schenectady, NY 12305. We cannot accept checks or credit card payments from the individuals within the group.

In the event a performance becomes more than 90% sold, a notification will be sent. Full payment must be received within five business days of this notification.

If a reservation is made less than four weeks before a show, payment in full is due at the time of booking.

Adding Seats

A group leader may request additional seats at any time, excluding the day of the event.

Additional seats are based on availability. We will attempt to reserve additional seats as close to the original group as possible.

If seats are requested before final payment is due, they will be added to the original contract and a proper invoice will be issued.

Reducing Seats

If you need to reduce the number of reserved seats, please contact the Group Services Department as soon as possible, so that you receive a revised invoice for payment.

You may reduce the number of seats by no more than 10% of the original order. Orders reduced by more than 10% will forfeit a portion of their deposit on those seats. The remainder of the deposit will be applied to the seats held.

Should your group fall below the required ticket minimum; your deposit will be applied to the sale of seats at full price.

For Key Private Bank Broadway Series orders once your deposit is processed, you cannot reduce your numbers below the required minimum.

Cancellation

Groups that cancel their entire order before final payment is due may transfer their deposit to another show within the same season. However, for Key Private Bank Broadway Series orders once your deposit is processed, you cannot reduce your numbers below the required minimum.

Groups that cancel their orders less than four weeks before the start of the show will forfeit their deposit.

Terms and Conditions

Failure to comply with the payment schedule will result in the release of your seats.

All ticket sales are FINAL. No exchanges or refunds for any reason.

At the time of booking please note any special seating requirements (i. e. wheelchair, hearing or sight impairment).

Overbooking is strongly discouraged.

All Group orders will include a $10 handling fee.

Tickets will be issued upon receipt of final payment. Tickets may be mailed or picked up at the Box Office during regular hours of operation.

Proctors reserves the right to discontinue accepting group orders at any time.

All dates, times, shows and prices are subject to change without notice.

All terms and conditions are subject to change without notice.

Proctors is not responsible for any losses incurred by individuals or organizations.

In the event of inclement weather, exchanges or refunds cannot be issued unless the performance is cancelled by the production company.

In the interest of preserving affordable ticket prices for all patrons:

Proctors is not responsible for tickets purchased through unauthorized third parties.

We reserve the right to refuse to sell tickets to identified ticket brokers and scalpers.

We reserve the right to revoke any tickets sold to identified ticket brokers and scalpers. Anyone holding a revoked ticket will not be allowed in the theatre.

PERSONAL RESPONSIBILITY STATEMENT: Proctors prides itself on offering a diverse selection of arts entertainment. Not all productions may appeal to or be appropriate for every person or for all ages. Patrons are encouraged to familiarize themselves with the shows we offer in order to make informed decisions prior to purchasing tickets.

If you have any questions regarding the policies & procedures, please do not hesitate to contact the Group Services Department at 518.382.3884 ext. 139 or groupsales@proctors.org.