We strive to make your visit as enjoyable as possible. For your comfort and those around you, please inform the customer service agent of any special need when purchasing tickets.
SERVICES FOR THE DISABLED To best assist patrons with special needs, it is helpful to have the special needs described to the customer service agent at the time of purchase. For more information regarding services for the hearing impaired and physically challenged customers, please contact the box office at (518) 346-6204 or email firstname.lastname@example.org
Wheelchair seating is available for every performance; however, it is limited, so be sure to purchase early. All wheelchairs are not created equal. Please accurately describe the type and size of wheelchair you will be bringing so the customer service agent can seat you appropriately.
If You Need a Wheelchair
Arrangements can be made to provide a wheelchair and escort to assist you from your car to your seat. Again, please inform the customer service agent at point of sale that you would like to take advantage of this service, so arrangements can be made. Requests made within 48 hours of scheduled curtain may be difficult to accommodate.
Elevators and Stairs
On the Mainstage there is an elevator to take you to the balcony level; however, there are stairs to negotiate once up there. There are no stairs on the orchestra level except one step up into the loge section and one step down into the pit. In the GE Theatre, there is no balcony but there are a lot of stairs to navigate.
You are welcome to borrow a headset and receiver from a special stand inside the theatre. Mainstage movie patrons will find them at the concession stand and if you are attending an event in the GE Theatre, you can get one right at the door. There is no charge for this but you will be asked to leave your ID (driver's license or credit card) which will be returned to you when you return the headset and receiver.
Every season we offer interpreted performances of our Broadway shows, Schooldays and some specially selected shows. Each interpreted performance has a section just for the hearing impaired audience and interpreter. Interpreter is spotlit for ease of sight. List of interpreted performances.
If you have an Assistance Dog, please inform the customer service agent when you purchase your ticket. Assistance Dogs can not block aisles, so we may have to relocate you if you arrive with an assistance dog we were not expecting.
Some seats are set aside for people with visual impairments. They are limited so purchase early.
There is free parking (for Proctors events) in the Broadway Garage. The garage and many of the pay lots around Proctors have handicapped parking.
Restrooms for People with Disabilities
Restrooms are located on orchestra level of the Mainstage, along the back wall of the theatre approximately halfway across, and also between the Box Office and the GE Theatre.