FAQ

Tickets

A: There are many ways to order tickets to Proctors events.
1. Online, 24 hours a day at proctors.org
2. Call the Box Office 518-346-6204
3. Visit the Box Office in Proctors Arcade
4. Mail your order to 432 State St. Schenectady, NY 12305
5. Fax us an order at 518-881-1823

Proctors.org is your only official online ticketing source for tickets. More info here.
The Box Office at Proctors is open 10 a.m. -6 p.m. Monday – Friday

A: Click here for detailed instructions on how to create an account.

A: For step-by-step instructions on accessing your paperless tickets click here.

A:  Call the Box Office at 518-346-6204. We will reprint them for you and hold them for pick-up. Your lost tickets would then no longer be valid and the reprinted tickets would be the only tickets honored at the theatre doors. There is a reprint fee ($4.00 per ticket, not to exceed $16). Click here for Box Office policies.

A:  If a performance takes place, despite adverse weather conditions, Proctors will not issue refunds or exchanges to patrons who do not attend. The only time a refund will be issued is when a performance is canceled or for health and safety issues.

A:  Yes! Click here for more information.

A: Any participation in scalping or selling tickets to anyone other than the purchaser of record is subject to invalidation and confiscation.  

A:  Only Members of a certain level and subscribers may exchange Broadway tickets up to 24 hours before the performance. The Box Office must have tickets to exchange in order to complete the transaction. Please see your benefits package for more details.

Theatre

A:  Door opening time is determined by the show’s producer, but typically opens 30 minutes prior to curtain.

A:  Beverages and snacks are available prior to the show and at intermission. Concessions are allowed in the auditorium.

A:  The Right Center section is numbered as follows: 2, 4, 6, etc. The Left Center section is numbered as follows: 1, 3, 5, etc. The Orchestra Center section is numbered as follows: 101, 102, 103, etc. Ushers are available at every aisle to direct you to your seats.

A:  Latecomers will not be seated until a suitable break in the performance and may be required, at the request of the show’s producers, to be seated in the rear of the theatre.

Special needs

A:  We have wheelchair-accessible seating and restrooms on the orchestra level. Patrons with special needs should notify the Box Office when purchasing tickets.

A:  We offer two options; a hearing loop and a limited number of FM wireless sound receivers available. These headsets are standard walkman headsets; patrons are welcomed to bring their own in lieu of purchasing one.

A: ASL interpreted shows are available; call the Box Office at 518.346.6204 for additional information.

A:  An elevator is located in the Arcade, across from the box office,  and provides access to the balcony level.

A: We do have a limited number of booster seats available; however, we encourage you to bring your own for popular family events.

Other

A:  Gift cards are available for all shows at Proctors Theatre and theREP in any monetary denomination. These gift certificates can be purchased online, by phone, or at the Box Office.

A:  Please contact our Box Office at 518.346.6204.

A: There is a free public parking garage on Broadway, near the back entrance of Proctors. Parking is also available on State Street after five o’clock when the parking meters are off. There are also various other parking lots around town, please visit our parking page for more information.

A:  There are a variety of restaurants, some of which are open before and after the show. Please visit our restaurant page for more information.

A:  Please visit our volunteer page for more information.