2017-2018 Subscriptions FAQ

Can I opt out of a show?
Yes. Subscribers may opt out of one (1) show per subscription.Tickets must be physical present at the box office at the time of opt-out.  The value from your returned ticket can be applied towards another show at either theatre. Tickets must be physical present at the box office at the time of opt-out. 

May I extend the opt-out policy to “Exclusive” shows I may have purchased? 
You may not. Exclusive shows that are not part of the subscription series are not eligible for opt-out.

May I exchange tickets for the same show if I need a different date? And are exchanges subjected to pricing changes?
At Proctors: Same show exchanges are available on most shows up to 24 hours prior, based on availability.
VIP Subscribers at theREP: You can exchange tickets up to curtain time the day of performance.
At both theatres: If you choose a performance and / or seat that is priced higher than the price in your subscription ticket, you must pay the price difference. Tickets must be physically present at the box office to complete any exchanges. 

What if I need more tickets to one of the subscription shows?
Subscribers at both Proctors and theREP can purchase add-on tickets to subscription shows before those events go on sale to the general public.  Add-on tickets are full price and subject to the same exchange benefits as subscription tickets.

Are subscribers eligible for discounts to other shows?
Both Proctors and theREP subscribers receive a 10 percent discount for qualifying performances at Proctors. This will be automatically applied online, over the phone or at the Box Office. This discount excludes Lia Club 20 seats, Premium and most VIP seats. Other restrictions may apply.

Do subscribers pay ticket fees for shows at Proctors?
Subscribers are exempt from the per ticket fees but they will be subject to the $2 order fee over the phone. There are no fees for tickets purchased at either theatre’s Box Office. However, patrons will still be charged fees for online transactions.

Do subscribers get discounts on the subscription exclusives and add-on tickets?
No. Subscribers get pre-sale buying opportunities for both exclusives and add-on tickets to the shows in the subscription series but the tickets are full price.

Do subscribers still qualify for “Try Me” tickets?
Yes! One free ticket per theREP and / or Proctors subscription is available from a list of shows to be provided at a later date. Redeem through the Box Office or online by logging into your account and going to “My Passes/Gift Certificates”.   

As a subscriber, do I have access to pre-sale events for other shows?
Subscribers of both theREP and Proctors will be notified directly throughout the season as new shows are added to Proctors’ schedule. (Some restrictions may apply.)

If I am a SixTix subscriber at theREP, when can I redeem my subscription for tickets to specific performances?
SixTix subscribers can redeem their six (6) admissions per package to specific performance dates and seats. The six (6) admissions per package can be redeemed all at once or over time and will be subject to seating availability at the time of redemption. If redeeming for The Humans at Proctors, the maximum SixTix admission value will be applied to any tickets of equal or lesser value. Tickets with a higher value will incur additional charges for the difference between the ticket value and the SixTix admission value. SixTix purchased for the season are only valid for shows during that season.