Subscriptions FAQ

How do I renew my subscription? 
Subscribers: You can renew your subscription 1 of 3 ways:  
1. Call the Box Office at 518.346.6204 to renew and/or change your subscription. 
2. Visit the Box Office to renew and/or change your subscription. 
3. Renew your subscription online. Click here to learn how. 

Don’t forget to ask us about our Auto-Renew program! 

• What’s a Theatre Lover?
  • A Theatre Lover subscribes to both Proctors and theREP.  These subscribers don’t prepay Crossvenue credit because they already have ALL of the season shows!
• What’s the Crossvenue show pass?
  • Every subscription includes a show at another venue.  The Crossvenue pass holds this prepaid value until the Benefit Period opens and you can select which show at the other theatre you want to see.  Most Crossvenue show selections will be the same price as your prepaid Crossvenue value, though there may be a few cases in which an additional payment is required beyond the prepaid Crossvenue value.
• How do I renew or change my subscription?
  • You can renew or change your subscription by calling the Box Office at 518.346.6204 or visiting us at 432 State St., Schenectady. If you don’t need to make any changes, you can also renew your subscription online. Click here to learn how. If you don’t want to contact us or go online to renew, ask us about our Auto-Renew program! 
• What’s the Auto Renew Program?
  • The Auto-Renew program is a simple way to renew your subscription year after year without waiting in long lines. Every winter, before the new season’s shows are announced, we will send you a mailing detailing your seat locations, initial show dates and times, pricing, and your preferred payment schedule. Don’t worry, we will NEVER charge your card without contacting you first. Your full subscription benefits apply including the option to pay in monthly installment payments and you can call to change your auto-renew enrollment status and/or payment preferences at any time throughout the year. And if you ever choose not to renew your subscription (through the end of the first subscription show), don’t worry, we will refund any payment you may have already made. 
• What’s the Benefit Period?
  • The Benefit Period refers to the time frame when you can use all of your subscription benefits, especially the individual show customization benefits. Each year, Proctors Collaborative announces a Benefit Period Open Date, usually late spring, when the following benefits first become available: Crossvenue show selection, performance exchange, and add-on subscription tickets.
• What if I don’t want all the shows in my series?
  • Check out our Opt-Out benefit. You can Opt-Out of one show per subscription as a credit to your account and use that credit towards another show. Out of town or uninterested in more than one show per series? We recommend contacting the Box Office to gift the second show to friends, family, or donate the tickets. That way you keep all your subscription benefits and take care of one of your holiday gifts early! For full details, see the Customize section on the Subscription Benefits page. 
• What if I’m not available for my scheduled performance?
  • Same show Exchanges are available for most shows up to 24 hours prior to your scheduled performance. You can exchange into the best available seats and apply your paid original ticket credit towards the current value of your new tickets. For full details, see the Customize section on the Subscription Benefits page. 
• Why did I pay more for exchanging tickets? I thought there were no fees.
  • Subscribers don’t pay exchange fees. If you exchanged into a higher priced ticket, then you were charged the difference between your original ticket value and the new ticket value. Any eligible subscription discount will be applied to the new ticket value if available. New tickets can be a different price for a variety of reasons, including a change of performance date and time, a change of seating section or dynamic pricing (demand-based price changes). If you exchange into a cheaper ticket, we will give you a credit on your account for the difference to be used for a future purchase. 
• When can I use my benefits?
  • All subscription benefits work within the same season (e.g. 2023-2024) as the subscription package. The exact benefit start dates and deadlines change each year, but in general:
    • Opt-Out: Begin immediately with the sub on-sale and end about 5-6 months later, usually in August.
    • Crossvenue Selection: Begin with the Benefit Period Open Date (usually late spring) and end about 5-6 months later, usually in August.
    • Performance Exchange: Begin with the Benefit Period Open Date (usually late spring) and end 24-hours prior to your scheduled performance.  Occasionally, specific shows have different deadlines, in which case you will be notified via email.
    • Add-On Subscription Tickets: Begin with the Benefit Period Open Date (usually late spring) with no deadline.  Occasionally, specific shows will specify a deadline, in which case you will be notified via email.
• What if I need more tickets to one of the subscription shows?
  • Subscribers at both Proctors and theREP can purchase Add-On Tickets to subscription shows before those events go on sale to the general public. For full details, see the Customize section on our Subscription Benefits page. Please note that your additional tickets will be subject to the same exchange benefits as subscription tickets. 
• What if I miss my performance?
  • We cannot refund or exchange missed performance tickets.  To get the best seats, however, we strongly recommend that you call the Box Office as soon as possible if you think you will not be able to attend your scheduled performance. 
• What are REP-ceptions at theREP?
  • REP-ceptions are one of four special performances within each show at theREP: Opening Night, Chef’s Table, Thirsty Thursday, and Behind-the-Scenes. There is a pre or post-show special event with complimentary hospitality available to all attendees on those performances. For specific details/dates, check out the event pages at capitalrep.org